Lost children at events. It’s enough to send a shiver down your spine!
But did you know that there is a distinct difference between ‘lost’ ‘missing’ and‘ found’ children at events?
At events the term ‘lost child’ is often used over the radio to describe both a child whose parent has reported them as “lost” and a child who has been brought to the organisers office.
But there is a crucial and time-saving difference between these two scenarios because one situation is far more concerning than the other.
Using the terms ‘missing’ and ‘found’ instead of 'lost' is a swift way to communicate which situation is being dealt with. A ‘found’ child is in no immediate danger and simply needs to be made comfortable whilst the whereabouts of their parent are discovered. A “missing’ child is far more worrying and you may need to think about securing the event entrances or sending security to check risky areas such as car parks or lakes.
The term ‘Lost Child’ is best used to describe the overall process, policy or the location point where found children are taken to be reunited and where information can be collated to find a “missing’ child swiftly.
After over 30 years of providing Lost Child Points to events we’ve learnt a thing or two at Nipperbout and the main thing that every EventProf needs to consider for family-focussed events is a Lost Child provision – they are crucial in creating a safe environment and for making families feel secure in attending.
So, here are our top tips if you’re considering offering the service;
Choosing the right location for your Lost Child Point is paramount. Opt for a central spot which is easily identifiable and accessible and make sure it is easily identified with clear signage. Consider high-traffic areas, like near entrances or main attractions as this ensures that parents will already know where it is.
Emergencies don't stick to a schedule and, often, children become separated from their parent in the mad rush to leave an event. Ensuring your Lost Child Point remains operational even after the event officially closes its doors offers peace of mind to parents and makes sure the service is available when it is needed.
Knowledgeable and empathetic staff are the backbone of an effective Lost Child Point. They need to be welcoming to scared children and understanding of anxious parents desperately trying to find their child. Provide thorough training and make sure clear protocols are in place. Choose staff who can remain calm and reassuring even in the face of anxiety and sometimes anger and equip your team with the skills needed to handle sensitive situations with professionalism and efficiency.
Establishing clear protocols is a non-negotiable. Step-by-step procedures for staff to follow when a lost child is reported or found. Include details on communication channels and protocols, contacting security or event management, and the process of reuniting the child with their guardian.
OK, I would say this but… if your event requires a Lost Child Point service, consider hiring a company who will do all of the above to run it for you. It takes all the concern out of making sure you’ve covered everything away. Having run the service at the Queens Jubilees, the Olympics and most recently for some high-profile outdoor events, it’s second nature to companies like Nipperbout and our team!
OK, so sales bit over, we have an extra bonus tip for you!
A well-organised Lost Child service isn’t just an organisational necessity, it’s something that shows an event commitment to families in keeping them safe and protected – they help event organisers create events where all attendees have peace of mind.
If it’s something you’re considering including, take a look at our Lost Child training which covers all of these tips in-depth and more!
